quasify

I won’t be buying any more Daily Deals from Amazon. Seven days to expiration is ridiculous.

You are now connected to Chris from Amazon.com.

Me: Hi – I had a MP3 credit (through Amazon Local) that was supposed to be applied to my order but wasn’t.

Chris: Hello Nathanael, how are you doing today?

Me: Good, thanks.

Chris: I’m sorry that the promotion didn’t apply to your order. Let me see what I can do to help.
How much was the promotion for?

Me: It was originally $3 for $5 but had expired, so I think the original value of $3 should have still been valid.

Chris: I’m sorry it looks like the $3 and the $5 promotion expired on the account.

Me: The promotional portion expired, yes. But the $3 I paid should still be valid (ie, the same as expired Groupons are still valid for face value). No?

Chris: I’m sorry once the promotion expires we can’t get it to apply to orders.

Me: This is contrary to my understanding of Massachusetts state law.
This expired one week after I purchased it (7/12 – purchased on 7/5).

Chris: I’m sorry that is how our local promotions work they give you the promotion and let you know it will expire in a week and if they are not used in that time they can’t be redeemed.

Me: That may be how you have it set up, but this is regulated in my state.
See: http://www.ncsl.org/issues-research/banking/gift-cards-and-certificates-statutes-and-legis.aspx
“A gift certificate, as defined in section 1 of chapter 255D, sold or offered to be sold shall be valid for not less than seven years after its date of issuance.”
I’m not looking for the promotional value, just my original purchase.

Chris: I’m sorry this if for gift cards not promotional offers. If you buy a gift card with Amazon it will stay on your account forever. But promotion have a stated expiration date.
But since you have gone to all the trouble let me see what I can do for you.

Me: I appreciate your help.

Chris: I was able to make a 1 time exception and put a 3$ promotion on your account.

Me: Will that be applied to the order this morning or do I need to make another purchase?

Chris: I don’t have the ability to apply it to the order because it was already placed.
It would be on your account for anything sold by amazon.
And it expires 2020.

Me: Ok, great. Thank you.

Chris: You’re welcome, This can only be done once for future promotions they would have to be used in the period of time that it is active on your account.

Me: Sure, understood. Though to be honest, I really do believe what you’re saying is in violation of state law in Massachusetts.
But like I said I do appreciate your help.

Chris: I’m glad I was able to help. I wish I had a better answer for you on the promotion.
Is there anything else I can do for you today?

Me: I’m good. Thank you, have a good rest of your day.

Chris: Thank you! You have a great day as well!
And thank you for chatting with Amazon!